FAQ's (Frequently Asked Questions)

What is Mod Lady Thingz?

We are an online merchandise shop that creates unique t-shirts and merchandise for women, whether they are entrepreneurs, mothers, aunts, all or none of those things. There is something EVERY woman can relate to. 

We are Woman-Owned and Black-Owned!

What's a Bella + Canvas style t-shirt? 

Bella + Canvas style t-shirts are made to fit a bit more snug on women, giving a slimmer look due to a slimmer cut in the torso and arm areas.

What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.
 Can I change my order?
 We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the help desk via modladythingzcustomerservice@gmail.com.
 Where do you ship?
We currently ship WORLDWIDE.
*PLEASE NOTE THAT SHIPPING TIMES RANGE FROM 1-3 WEEKS
(5-21 Business Days) DUE TO COVID-19*

Please view our shipping company updates here:  https://www.printful.com/covid-19

 How long does it take to ship my order?
 Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the areas covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order.
UNLESS FREE SHIPPING IS INDICATED PLEASE REFER BELOW:
United States
 Domestic shipping: 
-Flat Rate (Standard) (3-4 business days after fulfillment)
-Express (1-3 business days after fulfillment)
-Overnight (1 business day after fulfillment)
International Shipping:
-Flat Rate (Standard) (5-20 business days after fulfillment)
-Standard DDP (3-5 business days after fulfillment) Canada only
-Express (1-3 business days after fulfillment)
Europe
International Shipping:
-Flat Rate (Standard) (5-20 business days after fulfillment)
-Express (1-3 business days after fulfillment)
 What payment methods do you accept?
You can purchase on our website using a debit or credit card.

We additionally offer support for PayPal, Amazon Pay, Apple Pay, and Google Pay.

You can chose these payment methods at checkout.
 Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR. 

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.
 Do you accept returns?
 We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support: modladythingzcustomerservice@gmail.com